Fintech Onboarding Flow
Nimbus Pay
+34%
Signup completion
-41%
Support tickets
The challenge
Nimbus Pay's original onboarding required users to complete identity verification in a single long form, and most applicants dropped off before finishing.
The solution
We redesigned onboarding into short, resumable steps with live document-scan feedback and asynchronous KYC checks, so users could start using core features while verification completed in the background.
The results
Onboarding completion rates rose significantly and support tickets about the signup process dropped.
“The onboarding redesign paid for itself within the first quarter. PyStack's team was proactive about flagging compliance risks we hadn't thought through ourselves.”
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